Privacy Policy

LoadLink Australia Pty Ltd (ABN 30 007 423 312) (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website at www.loadlink.com.au and our related services, you consent to the collection, use and disclosure of your personal information in the manner described in this Privacy Policy.

We may update this Privacy Policy from time to time. The updated version will be posted on our website and will be effective from the date of posting. We encourage you to review this page periodically.

We may collect the following types of personal information:

We collect personal information in the following ways:

• Directly from you — when you register an account, submit a form, request a quote, place a booking, or contact our support team
• Automatically — through cookies, log files, and analytics tools when you browse our website
• From third parties — such as carrier partners when fulfilling a shipment, or payment processors when completing a transaction
• From ecommerce integrations — such as Shopify or WooCommerce, when you connect your store to our platform

Where it is lawful and practicable, you may interact with us anonymously or use a pseudonym. However, some features of the Services require your personal information to function.

We use your personal information to:

• Provide, operate and improve our Services
• Create and manage your account
• Process shipment bookings, quotes and payments
• Communicate with you about your account, bookings, and support requests
• Send transactional emails and service notifications
• Send marketing communications where you have consented (you may opt out at any time)
• Analyse usage trends to improve the platform and user experience
• Detect, prevent and respond to fraud, security incidents, or Terms of Use violations
• Comply with our legal obligations

We will not use your personal information for purposes that are incompatible with those described above without your consent, unless required by law.

We may disclose your personal information to:

• Carrier and logistics partners — to fulfil your shipments (e.g. FedEx, Couriers Please, Hunter Express, Direct Couriers)
• Service providers — including hosting, analytics, email delivery, and payment processing providers acting on our behalf
• Ecommerce platforms — such as Shopify or WooCommerce, when you have connected your store
• Legal and regulatory authorities — where required by law, court order, or to protect our rights
• Business successors — in the event of a merger, acquisition, or sale of assets, where the successor will be bound by this Privacy Policy

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Where we disclose your information to overseas recipients (for example, cloud hosting providers), we take reasonable steps to ensure those recipients handle your information in accordance with the APPs.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

• Encrypted data transmission (HTTPS/TLS)
• Secure, access-controlled server environments
• Password hashing and secure authentication practices
• Regular security reviews and staff data handling training

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

If you become aware of any unauthorised use of your account or any security breach, please contact us immediately at info@loadlink.com.au.

We retain your personal information for as long as necessary to provide the Services and to comply with our legal obligations. When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Account data is generally retained for the lifetime of your account plus a reasonable period thereafter to resolve disputes or comply with legal obligations. You may request deletion of your account and associated data at any time (see Section 9 — Your Rights).

Our website uses cookies and similar tracking technologies to improve your experience, analyse traffic, and personalise content.

Types of cookies we use:

• Essential cookies — required for core website functionality (e.g. session management, security)
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Preference cookies — remember your settings and preferences

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

Under the Australian Privacy Act 1988 and the APPs, you have the right to:

• Access — request access to the personal information we hold about you
• Correction — request that inaccurate, incomplete or outdated information be corrected
• Deletion — request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing — unsubscribe from marketing communications at any time via the unsubscribe link in emails or by contacting us
• Complain — lodge a complaint about our handling of your personal information

To exercise any of these rights, please contact our Privacy Officer at info@loadlink.com.au. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Our Services may contain links to third-party websites. This Privacy Policy applies only to information collected by LoadLink. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: