Effective from: January 2023
LoadLink Australia Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
LoadLink Australia Pty Ltd (ABN 30 007 423 312) (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website at www.loadlink.com.au and our related services, you consent to the collection, use and disclosure of your personal information in the manner described in this Privacy Policy.
We may update this Privacy Policy from time to time. The updated version will be posted on our website and will be effective from the date of posting. We encourage you to review this page periodically.
We may collect the following types of personal information:
Identity & Contact Information
Transactional Information
Technical & Usage Information
Communications
We collect personal information in the following ways:
Where it is lawful and practicable, you may interact with us anonymously or use a pseudonym. However, some features of the Services require your personal information to function.
We use your personal information to:
We will not use your personal information for purposes that are incompatible with those described above without your consent, unless required by law.
We may disclose your personal information to:
We do not sell, rent or trade your personal information to third parties for marketing purposes.
Where we disclose your information to overseas recipients (for example, cloud hosting providers), we take reasonable steps to ensure those recipients handle your information in accordance with the APPs.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
If you become aware of any unauthorised use of your account or any security breach, please contact us immediately at info@loadlink.com.au.
We retain your personal information for as long as necessary to provide the Services and to comply with our legal obligations. When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Account data is generally retained for the lifetime of your account plus a reasonable period thereafter to resolve disputes or comply with legal obligations. You may request deletion of your account and associated data at any time (see Section 9 — Your Rights).
Our website uses cookies and similar tracking technologies to improve your experience, analyse traffic, and personalise content.
Types of cookies we use:
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.
Under the Australian Privacy Act 1988 and the APPs, you have the right to:
To exercise any of these rights, please contact our Privacy Officer at info@loadlink.com.au. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Our Services may contain links to third-party websites. This Privacy Policy applies only to information collected by LoadLink. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.
If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
LoadLink Australia Pty Ltd
ABN 30 007 423 312
PO Box 3463, Helensvale Town Centre QLD 4212, Australia
Email: info@loadlink.com.au
Phone: +61 7 5518 8894
Our team is happy to answer any questions about how we handle your personal information.